Refund Policy
At Anzi & Co., client satisfaction is our top priority. While we aim to deliver exceptional service, we understand there may be instances where a refund or cancellation is requested. Please read the following policy carefully to understand how we handle such requests.
1. Eligibility for Refund
Clients may request a refund within 3 working days of project initiation—defined as the date on which work officially begins or payment is received—only if no substantial work has been started (such as strategy calls, branding drafts, or content architecture). After this window, partial or full refunds will be reviewed case-by-case.
2. Non-Refundable Services
Refunds will not be issued for services where substantial custom work or deliverables have already been provided, including but not limited to:
- Completed or in-progress website design and development
- Delivered graphic design, branding, or logo assets
- Executed marketing campaigns or consultations
- Third-party software, plugins, domain registrations, or paid tools acquired on your behalf
3. Cancellation Policy
You may cancel a service prior to the official kickoff (e.g., before briefing sessions or payment). In such cases, you’re eligible for a full refund minus any transaction fees. Once a project is underway, cancellation requests will be evaluated for eligibility, considering the scope and progress of work completed.
4. How to Request a Refund
To request a refund, please email us at anziandco@gmail.com with the following details:
- Full Name and Contact Information
- Order/Invoice Number
- Reason for Refund Request
- Any supporting documents or screenshots (if applicable)
Our support team will acknowledge your request within 1–2 business days and initiate a review process.
5. Approval & Processing Time
All refund requests are reviewed by our accounts team and decisions are made at our discretion. If your refund is approved, it will be processed via the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
6. Chargebacks
We kindly request clients to reach out to us before initiating any chargebacks or disputes through their bank. We are happy to resolve most concerns amicably and transparently.
7. International Clients
We work with clients across different regions and currencies. Refunds will be issued in the same currency as paid, minus applicable transaction or exchange fees charged by the payment processor (Stripe, PayPal, etc.).
8. Contact & Escalation
If you have additional questions or would like to escalate a refund concern, you can contact our client success team directly at anziandco@gmail.com. Please include "Refund Inquiry" in the subject line for faster response.
For more information, please review our Terms & Conditions and Privacy Policy.